Return and refund policy

Last Updated: 15-Sep-2025

Thank you for shopping at RoyalBlackstone. We value your trust and want you to feel confident when purchasing from us.

1. Returns

• Returns are accepted within 7 calendar days of receiving your order.
• To be eligible for a return, the item must be:
• Unopened and unused
• In its original packaging and condition
• Accompanied by valid proof of purchase (order number, receipt, or invoice)
• For health and safety reasons, opened or used products cannot be returned.

2. Refunds

• Once your return is received and inspected, we will notify you regarding the status of your refund.
• If approved, refunds will be issued to your original payment method (or via bank transfer for Cash on Delivery orders) within 7–10 business days.
• Shipping and handling charges are non-refundable (if applicable).

3. Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• If you need to exchange an item, please contact us within 7 calendar days of delivery.

4. Return Shipping

• Customers are responsible for paying the cost of return shipping, unless the product was delivered damaged, defective, or incorrect.
• We recommend using a trackable shipping service to ensure safe return delivery.

5. How to Start a Return

To request a return, refund, or exchange, please contact us:

📧 support@royalblackstone.com
📞 +92-3257404444 (Call/WhatsApp)

Please include your order number, product details, and reason for return when contacting us.